Atlassian Technical Service Subscription

Our certified Atlassian experts take care of hands-on configuration, performance optimization, admin coverage, as well as advisory support and expert guidance across Jira, JSM, Confluence, Bitbucket, and Marketplace apps.

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Why Choose Softgile?

We transform Atlassian products into structured operational systems that reduce complexity, improve control, and deliver measurable business outcomes.

Certified Atlassian Expertise

Our specialists receive direct Atlassian training and hold globally recognized certifications, ensuring every solution follows the latest standards, security practices, and product updates.

Local Support, Global Delivery

Operating across EMEA and CIS markets, we provide seamless collaboration in native languages, including English, Ukrainian, Kazakh, and Azerbaijani.

Business Logic Beyond Tools

With 8+ years of hands-on experience in digital transformation and ITSM, we build systems that support real business operations — not just technical implementations.

Subscription

Your Atlassian Support Plan

STANDARD

40 hours

Per month

Included:

Responsive customer support

Structured monthly status meeting

Fast 1-hour support response time

Guidance to streamline workflows and reduce bottlenecks

PREMIUM

60 hours

Per month

Everything in STANDARD, plus:

Delivery management involvement

Two status meetings per month

Proactive system performance checks and improvements

ENTERPRISE

80+ hours

Per month

Everything in PREMIUM, plus:

Priority response for higher workloads

Dedicated support phone line

Custom plans available for 100+ hours

Book Your Consultation

Let’s discuss your operational challenges

Schedule a 30-minute consultation with our experts to receive a personalized plan for optimizing your Atlassian setup, improving performance, and easing your team’s workload.

Platinum Atlassian Partner

Certified Experts

Global Delivery

Free Initial Consultation

Do I need to know exactly which service I need?

Not at all. Tell us about your current challenges, and we’ll recommend the most suitable services, implementation approach, or solution package.

Can Softgile support existing Atlassian environments?

Yes. We work with both new implementations and existing Jira, Confluence, and Jira Service Management environments, helping optimize, migrate, extend, and support them.

How does the engagement usually start?

Every project begins with an introductory consultation where we review your current environment, discuss business goals, and define the next steps.

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