Frequently asked questions
How Softgile works, how billing operates, and how to get the most out of AI-powered engineering tools.
General
We work with enterprises and growing companies across banking, fintech, telecom, healthcare, FMCG, logistics, government, IT, and other industries where structured operations and scalable systems are critical.
Softgile offers flexible payment options tailored to your business needs.
We support payments in multiple currencies, including cryptocurrency, through invoicing, online payments, and long-term contractual agreements. This flexibility ensures a convenient, transparent, and efficient financial process for organizations of any size.
We provide both.
From licensing and technical support to full system architecture, workflow design, automation, custom development, and long-term operational consulting.
The timeline depends on project scope, system complexity, and business requirements. Smaller implementations can take a few weeks, while enterprise transformation projects may require several months.
Our team follows Atlassian best practices, enterprise security standards, and compliance requirements for regulated industries, ensuring secure migrations, controlled access, and reliable system governance.
Support
We accept all major credit cards, debit cards, and (for Max accounts) invoicing via bank transfer.
Annual plans can also be paid via invoice upon request.
No.
Everything you see in the plan is exactly what you get.
The only extras are optional one-time audit services or add-ons you explicitly choose.
Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.
Your data and settings stay intact no matter the tier.
Inside the app you’ll find fast chat support available 7 days a week.
Max customers get priority support with guaranteed faster response times.
We genuinely care about feedback — good and bad.
If something feels off, slow, or confusing, tell us.
We respond to every message, and many new features come directly from user suggestions.
Every AI-generated result goes through multiple validation layers:
– static analysis
– pattern comparison
– confidence scoring
– safety guardrails
And for Max accounts, you can configure custom QA logic that matches your code style and rules.
Subscription & Billing
Yes. Share Softgile and earn credits toward your subscription when someone signs up through your link.
Pro users earn higher referral rewards.
Yes — we feature stories from companies using Softgile for real engineering gains.
Everything is verifiable, and many users publicly share their feedback on X, Reddit, and Slack communities.
If you miss a scheduled audit or onboarding call, you can book a new slot at no extra charge.
We know engineers get pulled into fires — no guilt.
Addon modules (like deeper performance scans or large codebase indexing) can be unlocked anytime.
Just choose them from your dashboard or talk to our team.
Team pricing scales per seat.
You can invite or remove members anytime and the cost adjusts automatically.
For Max, you can also assign roles, permissions, and billing managers.
We’ll retry your payment several times and notify you inside the app and via email.
Your account stays active during the grace period, so your workflow isn’t interrupted.
Yes — annual subscriptions include a built-in discount.
You can switch to annual billing at any time to save money.
Yes. If you’re a student, small startup, or nonprofit, reach out — we offer discounted plans depending on your use case.
Common Questions
Let’s structure your operations
Tell us about your current challenges and we’ll show where structure creates measurable business impact.
